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The Valuez AI Dashboard is the central monitoring area for your workspace. It combines voice-agent activity, campaign performance, lead outcomes, language distribution, and operational insights on one screen. Use the dashboard to answer questions such as:
  • How many AI agents are active in the workspace?
  • How many calls or interactions occurred during a selected period?
  • Which agents are handling the most calls?
  • How successfully are agents completing interactions?
  • Which languages are being used?
  • How are outbound campaigns performing?
  • How many interested or qualified leads have been identified?
  • Are any campaigns currently processing calls?
Valuez AI dashboard overview with agent and campaign analytics

Valuez AI dashboard showing workspace-level performance and activity

Dashboard data belongs to the currently selected Valuez AI workspace. If your account belongs to multiple workspaces, confirm that you have selected the correct workspace before interpreting the metrics.

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Access the Dashboard

1

Sign in to Valuez AI

Sign in to your Valuez AI account using your registered email and password or the Sign in with Google option.
2

Select the correct workspace

If you belong to more than one workspace, select the organization whose agents, calls, campaigns, and billing information you want to review.
3

Open Dashboard

Select Dashboard from the main navigation menu. The Overview page opens by default.
4

Choose your reporting scope

Use the agent and date-range filters at the top of the page before reviewing the analytics.

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Dashboard Layout

The dashboard is organized into the following areas:
Some dashboard analytics may depend on your subscription plan and assigned workspace permissions. If an analytics area is locked, contact your workspace administrator or review your subscription.

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Greeting and Workspace Context

At the top of the dashboard, Valuez AI displays a time-based greeting and the signed-in user’s name. Depending on the current local time, the greeting may show:
  • Good Morning
  • Good Afternoon
  • Good Evening
The subtitle identifies the dashboard’s purpose as:
Performance analytics and real-time voice operations
This area also contains the two main dashboard filters:
  1. Agent filter
  2. Date-range filter

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Dashboard Filters

Always review the selected filters before comparing dashboard figures or preparing a report.

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Agent Filter

The agent selector controls which AI agent is included in agent-related dashboard analytics. The available options are loaded from the agents accessible within your workspace.
The agent filter applies to agent-level dashboard data. Campaign analytics are loaded separately and may continue to represent all outbound campaigns in the workspace.
Use a specific agent when you need to:
  • Investigate an individual agent’s performance
  • Compare call activity before and after changing an agent
  • Review the impact of prompt or knowledge-base updates
  • Identify an agent with an unusual success or failure pattern
  • Validate whether a recently activated agent is receiving calls

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Date-Range Filter

The date-range selector controls the period represented by the dashboard analytics. Available ranges are: The default selection is 1 Day. When you change the date range, Valuez AI reloads the supported agent and campaign analytics for that period.
If a dashboard section contains no data, select a wider date range before troubleshooting the underlying agent or campaign.

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How Chart Labels Change

Chart grouping changes according to the selected range:

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Summary Cards

The dashboard begins with five summary cards. These cards provide a quick workspace-level overview before you examine individual charts.

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Summary Card Reference

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Total Agents

The Total Agents card displays the total number of AI agents available in the workspace analytics response. The card includes an Active label. This label is part of the summary presentation; use the AI Voice Agents section when you need to verify the individual configuration or operational state of a particular agent. A value of 0 can mean:
  • No agent has been created
  • No agent is accessible to the signed-in workspace member
  • The current workspace is not the intended workspace
  • Dashboard data could not be loaded
  • The workspace has only recently been created

Manage AI Voice Agents

Create an agent or review existing agent configuration.

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Total Requests

The Total Requests card displays the total number of calls counted by dashboard analytics for the selected period. Use this metric as a high-level activity indicator. For detailed investigation, open the corresponding conversation or call-history area to review individual records.
A request count is an activity metric. It should not automatically be interpreted as the number of unique customers, successful calls, qualified leads, or completed business outcomes.
When analyzing request volume, compare it with:
  • Overall success rate
  • Campaign outcomes
  • Qualified leads
  • Agent ranking
  • Date-range trends
  • Call logs and conversation records

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Campaigns

The Campaigns card shows the number of outbound campaigns included in the campaign dashboard response. Use the Call Campaigns area for campaign-level configuration and operational status, including campaign setup, contacts, launch settings, and campaign details.

Open Call Campaigns

Learn how outbound calling campaigns are configured and operated.

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Qualified Leads

The Qualified Leads card displays the number of leads classified as qualified by campaign analytics. A qualified lead typically represents a contact that satisfied the qualification criteria defined by your campaign configuration, prompts, conversation logic, or lead-capture workflow.
The exact business meaning of “qualified” depends on how your campaign and agent are configured. Define qualification criteria clearly before using this number for sales reporting.
Recommended validation steps:
  1. Review the campaign objective.
  2. Review the agent’s system prompt.
  3. Confirm which questions or conditions determine qualification.
  4. Inspect a sample of qualified call transcripts.
  5. Compare the dashboard count with campaign lead records.

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Interested Leads

The Interested Leads card displays contacts classified as interested during campaign activity. An interested contact is not necessarily a qualified lead. For example, a contact may express interest but still require:
  • Eligibility verification
  • Budget confirmation
  • Geographic validation
  • Follow-up scheduling
  • Human review
  • Additional product or service information
Use this metric to estimate the pool of warm contacts requiring further action.

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Live Campaign Flow

When supported by your subscription and current campaign activity, the dashboard can display a Live Campaign Flow section. This area is intended to provide an operational view of campaign processing and may help your team monitor:
  • Campaign calls being processed
  • Recent campaign activity
  • Call progression
  • Campaign call logs
  • Operational changes during an active campaign
Use View Logs to open campaign call history when you need record-level information.
The Live Campaign Flow section may not appear when dashboard analytics are restricted by the current plan.

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Total Interactions and Average Duration

The main interaction chart provides a time-based view of voice-agent activity.
Valuez AI interaction analytics chart

Interaction analytics showing total interactions and activity over time

The chart contains two selectable tabs:

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Total Interactions

The Total Interactions total is calculated from the activity points returned for the selected reporting range. The chart can help you identify:
  • High-volume periods
  • Low-volume periods
  • Sudden traffic increases
  • Unexpected activity drops
  • The impact of launching a new campaign
  • Changes after activating or updating an agent

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Reading the Chart

Hover over the chart to inspect exact values. A visual spike should be confirmed against call logs before you treat it as an operational incident.

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Average Duration

The Average Duration tab is available in the dashboard interface for duration analysis. If duration data is unavailable or not populated for the selected reporting period, the value may show no measurable duration. For authoritative call-duration analysis, review the detailed call or conversation records.

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If the Interaction Chart Is Empty

An empty chart does not always mean the system is malfunctioning. Check the following:
1

Increase the date range

Change 1 Day to 1 Week, 1 Month, or 6 Months.
2

Select All Agents

A specific agent may not have handled calls during the selected period.
3

Verify the workspace

Confirm that the correct organization or workspace is selected.
4

Check agent call records

Open Agent Conversations and confirm whether calls exist.
5

Check campaign call history

If you expected campaign activity, review Campaign Call History.
6

Confirm access

Verify that your role and subscription include dashboard analytics.

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Overall Success Rate

The Overall Success Rate card shows how the success percentage changes over the selected reporting period. The chart separates:
  • Success
  • Failure
The vertical axis represents percentages from 0% to 100%.

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What the Chart Helps You Monitor

Use the success-rate chart to:
  • Detect a decline after an agent configuration change
  • Compare performance before and after prompt updates
  • Identify periods with elevated failures
  • Determine whether a specific agent requires investigation
  • Correlate performance changes with call-volume spikes
  • Decide which call records should be audited

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View Supporting Logs

Select View Logs to open detailed conversation history. Use the logs to inspect:
  • Individual conversations
  • Transcripts
  • Call results
  • Available recordings
  • Agent and session details
  • Failure indicators
  • Captured information
A low success rate should not automatically be attributed to the AI model. Possible causes include telephony failures, unreachable recipients, incorrect phone-number configuration, unclear prompts, missing knowledge, provider errors, or incomplete outcome classification.
1

Confirm the reporting scope

Record the selected agent and date range.
2

Locate the affected period

Hover over the chart and identify when the success rate changed.
3

Open the logs

Review successful and failed records from the same period.
4

Separate technical and conversational failures

Determine whether the issue occurred before connection, during audio processing, or during the conversation.
5

Review recent changes

Check whether the prompt, voice, transcriber, language, phone configuration, knowledge base, or campaign was recently changed.
6

Test before republishing

Use the agent testing tools to validate any corrective change.

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Campaign Call Outcomes

The Campaign Call Outcomes chart provides a distribution of campaign call dispositions and results. The center of the chart displays the total number of campaign calls, while the legend displays the count and percentage for each available outcome. Possible outcome categories handled by the dashboard presentation include:
Only outcomes returned by your campaign data are displayed. The exact labels available in your workspace may depend on campaign processing and disposition data.

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Using Outcome Data

Outcome distribution helps you distinguish between:
  • Contactability problems
  • Technical call failures
  • Successful connections
  • Customer interest
  • Lead qualification
  • Follow-up opportunities
For example:
  • A high No Answer percentage may suggest calling at a different time.
  • A high Busy percentage may justify a controlled retry strategy.
  • A high Connected but low Interested percentage may indicate an offer, audience, or prompt-alignment problem.
  • A high Interested but low Qualified percentage may indicate strict qualification criteria or incomplete lead data.
  • A high Failed percentage may require investigation of phone numbers, providers, or campaign configuration.

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Campaign Call Volume by Time

The Campaign Call Volume by Time chart compares two series: This comparison helps you understand whether increased campaign activity is producing useful outcomes.

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Questions This Chart Can Answer

  • Did higher call volume generate more qualified leads?
  • Which period produced the strongest lead results?
  • Did a campaign produce calls without meaningful conversions?
  • Did qualified-lead volume fall even though calling volume remained stable?
  • Did a prompt or campaign update improve qualification performance?
Call volume and lead quality should be reviewed together. A campaign with fewer calls can outperform a higher-volume campaign when its qualification or conversion rate is stronger.

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No Campaign Activity

If the chart contains no activity:
  1. Confirm that an outbound campaign exists.
  2. Verify that the campaign was launched.
  3. Confirm that contacts were added successfully.
  4. Check campaign scheduling and launch settings.
  5. Review the selected date range.
  6. Open campaign call history for individual records.
  7. Confirm that dashboard analytics are included in your plan.

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Language Distribution

The Language Distribution panel summarizes calls by language. For each language, the dashboard displays:
  • Language name
  • Language abbreviation
  • Number of calls
  • Percentage of represented language activity
The panel displays up to four language entries and calculates their contribution to the displayed call total. The footer displays the Total Audio Calls used for the distribution.

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How to Use Language Analytics

Language distribution can help you:
  • Understand the languages used by your audience
  • Identify demand for multilingual agents
  • Verify whether agents are using the expected language
  • Decide whether to create a dedicated language-specific agent
  • Compare language volume before expanding a campaign
  • Detect an unexpected language configuration
Language Distribution is based on the language information associated with dashboard call data. It should not be treated as automatic proof of the caller’s preferred language without reviewing the underlying conversations.

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Example Interpretation

Suppose the panel shows: This indicates that most recorded calls are associated with English, while Hindi and Marathi represent smaller shares. Before creating additional agents, also consider:
  • Customer location
  • Campaign target audience
  • Existing agent language configuration
  • Speech-to-text language support
  • Text-to-speech voice availability
  • Business support capacity

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Most Called Agents

The Most Called Agents panel ranks agents by the number of calls they handled during the selected reporting period. Each row displays: The panel shows the leading agents and provides a View All Agents action.

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Operational Uses

Use this panel to:
  • Identify your most heavily used agent
  • Find agents with no or low activity
  • Detect unexpected call distribution
  • Prioritize agents for quality review
  • Compare usage after routing changes
  • Decide which agent logs to inspect first
High call volume does not necessarily mean high performance. Compare agent call volume with success rate, conversation quality, customer outcomes, and campaign results.

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Investigating an Unexpected Ranking

If an agent is receiving more or fewer calls than expected:
  1. Review its assigned phone-number routing.
  2. Check active outbound campaigns.
  3. Confirm website or API integrations using the agent.
  4. Review recently created API keys.
  5. Check whether another agent was disabled or replaced.
  6. Confirm the dashboard’s selected date range.
  7. Inspect the agent’s conversation history.

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Top Performing Campaigns

The Top Performing Campaigns table compares outbound campaign performance. The table can contain the following columns: The dashboard requests a limited list of leading campaigns and provides a View All action that opens the complete campaign area.

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Conversion Calculation

When the backend does not provide a conversion rate directly, the interface can derive it from:
For example:

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Comparing Campaigns Correctly

Do not compare campaigns using conversion rate alone. Also review:
  • Total contacts
  • Calls attempted
  • Connected calls
  • No-answer rate
  • Failed-call rate
  • Interested leads
  • Qualified leads
  • Campaign schedule
  • Target audience
  • Agent configuration
  • Prompt version
  • Call script
  • Product or service represented
A campaign with a strong conversion rate but very few calls may not yet have enough data for a reliable business decision.

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Dashboard Navigation

The current Valuez AI platform groups features into major navigation suites.

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Dashboard

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AI Voice Agents

The AI Voice Agents section is used to:
  • Create agents
  • Update agent configuration
  • Configure prompts
  • Configure voice and transcription
  • Manage knowledge
  • Test agents
  • Review analytics
  • Review conversations
  • Work with supported agent-chain functionality

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Call Campaigns

The Call Campaigns section includes:
  • All campaigns
  • Campaign creation
  • Campaign leads
  • Campaign call history
  • Campaign details
  • Campaign configuration

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APIs & Integrations

The APIs & Integrations section includes:
  • Integrations
  • API-key management
  • Speech-to-Text testing
  • Text-to-Speech testing
  • Phone-number management
  • Speech API history

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Settings & Billing

The Settings & Billing section includes:
  • Workspace members
  • Account activity
  • User profile
  • Subscription and plans
  • Billing
  • Credit usage
  • Problem reporting
Navigation visibility can vary according to your permissions, workspace configuration, and subscription.
For teams actively running voice agents or calling campaigns, use the following daily review process.
1

Confirm workspace and filters

Verify the selected workspace, choose All Agents, and start with 1 Day.
2

Review headline metrics

Check total requests, campaigns, interested leads, and qualified leads.
3

Check the success rate

Investigate any unusual decrease compared with your normal operating range.
4

Review campaign outcomes

Look for increases in failed, busy, or no-answer calls.
5

Inspect campaign volume

Compare total calls with qualified leads to understand campaign efficiency.
6

Review agent distribution

Confirm that calls are being routed to the expected agents.
7

Open supporting logs

Investigate unusual records in Agent Conversations or Campaign Call History.
8

Document corrective actions

Record any routing, prompt, campaign, or knowledge-base changes made in response.
A weekly review should cover:

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Troubleshooting

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Dashboard Shows No Data

Possible causes include:
  • The selected period contains no activity
  • A specific agent with no activity is selected
  • The wrong workspace is active
  • No agents or campaigns have been configured
  • The current user lacks access
  • Analytics are restricted by the subscription plan
  • A dashboard request failed
Recommended actions:
  1. Select All Agents.
  2. Change the range to 1 Month or 6 Months.
  3. Confirm that the correct workspace is selected.
  4. Open Agent Conversations and Campaign Call History.
  5. Refresh the browser.
  6. Sign out and sign in again.
  7. Ask a workspace administrator to confirm your permissions and plan.

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Total Requests Does Not Match Campaign Calls

These figures may represent different analytics scopes. The agent dashboard can include activity associated with agents, while campaign analytics are loaded separately for outbound campaigns. Check:
  • The selected agent
  • The selected date range
  • Whether calls came from a campaign, API, website integration, or another channel
  • Whether campaign filters differ from agent filters
  • Whether the same time interval is being compared

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Agent Filter Does Not Change Campaign Metrics

The agent filter controls agent-level dashboard analytics. Campaign analytics are retrieved separately for outbound campaigns. Therefore, campaign cards and charts may not be limited to the selected agent.

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Average Duration Shows No Meaningful Value

Duration information may not be populated in the dashboard chart for the selected period. Use individual conversation or call records when exact duration is required for auditing or reporting.

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Campaign Analytics Are Locked

Dashboard analytics can be restricted according to the workspace plan. If you see an upgrade message:
  1. Open Settings & Billing.
  2. Select Subscription & Plans.
  3. Review the current plan and available analytics features.
  4. Contact the workspace owner if you cannot manage the subscription.

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A Chart Is Empty but Calls Exist

Check whether:
  • The calls occurred outside the selected date range
  • A different agent is selected
  • The records belong to campaign history rather than general agent analytics
  • The calls have not yet been processed into analytics
  • The page needs to be refreshed
  • Your account can access the relevant data

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Data Appears Outdated

Try the following:
  1. Refresh the page.
  2. Re-select the date range.
  3. Select another agent, then return to All Agents.
  4. Compare the dashboard with detailed logs.
  5. Confirm that the latest calls reached a completed or reportable state.
  6. Report the issue if the inconsistency continues.

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Reporting Guidelines

When using dashboard data in internal or customer reports, always record:
  • Workspace name
  • Date and time of report generation
  • Selected date range
  • Selected agent
  • Campaign scope
  • Time zone used
  • Whether figures came from summary cards, charts, or detailed logs
  • Any known delayed or incomplete records
Dashboard analytics are designed for operational visibility. For formal auditing, billing reconciliation, or case investigation, use detailed call, conversation, campaign, and credit records.

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Metric Interpretation Reference

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Access and Permissions

Dashboard visibility is affected by workspace access controls. A user may need permission to access:
  • Dashboard analytics
  • AI Voice Agents
  • Agent Conversations
  • Call Campaigns
  • Campaign Leads
  • Campaign Call History
  • Integrations
  • Billing and credit usage
  • Workspace administration
If a user can sign in but cannot access a dashboard feature, ask a workspace administrator to review the user’s role and permissions.

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Best Practices

Always confirm the workspace, selected agent, and date range. Incorrect filters are one of the most common causes of unexpected dashboard figures.
Charts show trends and aggregates. Use conversation and campaign call history for record-level investigation.
High call volume is useful only when it produces acceptable conversation quality, outcomes, and lead results.
Successful calls reveal what is working. Failed calls reveal where routing, prompts, knowledge, audio, or campaign configuration may need improvement.
Record when prompts, voices, phone numbers, routing, knowledge, or campaign settings are changed. This makes later dashboard changes easier to explain.
When improving an agent, change one major configuration area at a time and compare the results over a meaningful period.
A one-day period is useful for operations, but weekly or monthly ranges are usually more reliable for strategic decisions.

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Dashboard Quick Reference

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Next Steps

Manage AI Voice Agents

Create, configure, test, and manage your Valuez AI agents.

Review Agent Conversations

Review transcripts, recordings, call results, and conversation details.

Configure Inbound Calling

Route inbound phone calls to the correct AI agent.

Run Outbound Campaigns

Create and operate AI-powered outbound calling campaigns.

Manage Integrations

Configure API keys, website integrations, providers, and external connections.

Troubleshooting

Diagnose common agent, calling, integration, and dashboard problems.