
Filters (Top Right)
Before reading any metrics, set the scope of what you want to see using the two filters at the top right:
Changing either filter updates all charts and metrics on the page instantly.
Summary Pills (Top Left)
Two quick-glance numbers are always visible at the very top:
These give you an instant headline view before you read any charts.
Interactions Chart
The main chart tracks call activity over time across your selected time range.
The X-axis shows time (hour by hour across your selected range). The Y-axis shows call volume. Use this chart to spot busy periods, traffic spikes, and off-peak hours.
Overall Success Rate
Located bottom left, this chart shows what percentage of calls were handled successfully by your AI agents.A low or 0% success rate early on is normal - it improves as your agent’s prompt and knowledge base are refined through real call data.
Most Called Agents
Located bottom right, this panel ranks your agents by the number of calls they’ve handled.
Click Show All ↗ to see the full ranked list if you have more than a few agents.
Language Breakdown
At the bottom of the dashboard, the Language panel shows a breakdown of calls by the language your agents are configured for.
This helps you understand your customer language distribution and whether you need agents configured for additional languages.
Dashboard Quick Reference
Here’s a one-line summary of every section:Next Steps
Manage Agents
View, edit, and configure your AI voice agents.
View Call Logs
Drill into individual call transcripts, recordings, and outcomes.
Inbound Calls
Set up and manage inbound call routing to your agents.
Outbound Calls
Run outbound calling campaigns via dashboard or API.