The Team Management Screen

| Column | What It Shows |
|---|---|
| Icon | The avatar assigned to this agent |
| Agent Name | The name of the AI agent |
| Role | The access role for this agent - currently Admin for the account owner |
| Region Info | The agent’s configured region, time zone, and language |
| Agent Details | The Knowledge Base linked to this agent and its industry |
| Eye icon | Toggle to expand or collapse the team members list for that agent |
Expanding Agent Access
Click the eye icon on the right side of any agent row to expand it and view the team members who have access to that agent.
Inviting a Team Member
Enter their email
Enter the email address of the person you want to invite. They will receive an email invitation to join your workspace.
Assign agent access
Select which agents this team member should have access to. They will only be able to view and interact with the agents you assign to them.
Understanding Roles
| Role | What They Can Do |
|---|---|
| Admin | Full access to all agents, settings, billing, and team management - this is the account owner |
| Member | Access only to the specific agents they have been assigned - cannot access billing or account settings |
Currently only the Admin role is shown because no additional team members have been invited. Once you invite members, their role will appear in this column.
Agent Details Column
The Agent Details column on the right of each row shows two pieces of information:- KB - the name of the Knowledge Base linked to this agent, confirming which training data it uses
- Industry - the industry this agent is configured for
Best Practices
Assign agents by role, not by person
Assign agents by role, not by person
Give team members access to agents relevant to their job function. A support team member should only have access to support agents — not sales agents — to keep data visibility appropriate.
Revoke access when team members leave
Revoke access when team members leave
When someone leaves your organization, remove their access immediately from Team Management to prevent unauthorized access to your agent data and conversation logs.
Use descriptive agent names
Use descriptive agent names
Since team members only see the agents assigned to them, clear agent names — like
Customer Support Agent or Sales Outbound Bot — help them understand their access without needing explanation.Related Pages
AI Agents
View and configure the agents you are assigning team members to.
Authentication
Learn about workspace security, session management, and access control.
Integrations
Connect agents to external systems - integrations are managed separately from team access.
Notifications
Stay informed about team activity and platform events.