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The Test Your AI tab lets you interact with your agent directly from the dashboard before putting it in front of real customers. It simulates exactly how your agent will behave on a live call - same prompt, same knowledge base, same voice. You can access it by clicking the Test Your AI tab at the top of any agent’s configuration screen.
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Two Test Modes

The left sidebar shows two modes under Test Modes:

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Text to Text Mode

Text to Text opens a Chat interface where you type messages and see your agent’s responses as text. This is the fastest way to test your agent’s knowledge and behavior without making a voice call.
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How to Use Text to Text

1

Select Text to Text

Click Text to Text in the left sidebar under Test Modes.
2

Read the greeting message

Your agent immediately fires its configured Greeting Message. This is the first thing callers hear - check that it sounds natural and matches your brand.
3

Accept the privacy consent

The agent asks for consent to collect and use conversation data. Click Yes to proceed. This consent screen appears for every new conversation.
4

Complete onboarding

The agent asks for your name and email address before the main conversation begins. Enter details and click Submit.
5

Start testing

The chat input at the bottom becomes active. Type messages as if you were a real customer and read the agent’s responses.
6

Reset when needed

Click Reset (top right of the chat window) at any time to start a fresh conversation from the greeting message.

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What to Test in Text to Text

Test at least 5-6 different scenarios before going live. The most important one is the fallback - ask something your agent definitely doesn’t know and verify it doesn’t make up an answer.

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Speech to Speech Mode

Speech to Speech opens a Playground interface where you speak to your agent and hear its voice responses in real time. This is the most accurate way to test because it replicates the exact experience a real caller will have.
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How to Use Speech to Speech

1

Select Speech to Speech

Click Speech to Speech in the left sidebar under Test Modes. The interface changes to Playground mode.
2

Allow microphone access

Your browser will ask for microphone permission. Click Allow - this is required for Speech to Speech to work.
3

Read the greeting

Your agent speaks its greeting message aloud. Listen carefully - this is exactly what your callers will hear first.
4

Accept the privacy consent

The agent asks for consent. Click Yes to proceed.
5

Complete onboarding

Enter your name and email in the fields provided and click Submit to enter the main conversation.
6

Speak naturally

Talk to your agent as a real customer would. The conversation transcript appears in the window - your words and the agent’s responses are both displayed so you can review them.
7

Reset when needed

Click Reset (top right) to start a fresh conversation from the beginning.

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What to Listen For in Speech to Speech

Beyond testing what the agent says, use Speech to Speech to evaluate how it sounds:
If responses sound too long when spoken aloud, go back to Basic Details → System Prompt and add this instruction: “Keep all responses under 2 sentences.” Then test again.
If the voice sounds too fast or too slow, go to Basic Details → Voice and adjust the Rate of Speech slider. 0.9 is a good starting point for Indian English callers.

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Comparing Both Modes

Use both modes together for the most thorough pre-launch testing:

Use Text to Text first

Quickly run through all your test scenarios in text mode. It’s faster, easier to iterate, and lets you test many questions in a short time.

Then switch to Speech to Speech

Once text responses look good, switch to Speech to Speech to verify everything sounds right when spoken aloud. Catch issues like long responses, awkward phrasing, and voice clarity.

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Pre-Launch Testing Checklist

Run through this checklist before marking your agent as ready for live calls:
The first message callers hear sets the tone. It should be warm, clear, and under 2 sentences. Test it in Speech to Speech mode.
Test your top 5 most frequent customer questions. Each answer should come from your knowledge base, not from the AI’s general knowledge.
Ask your agent its business hours, address, and contact number. Verify the answers match exactly what you entered in Train Your AI → Business Information.
Ask something your agent doesn’t know. It should acknowledge the gap, not make up an answer, and offer to connect you with a team member.
Say “I want to speak to a human” or “Can I talk to someone?” and verify the agent initiates the transfer correctly.
In Speech to Speech mode, the conversation should feel like talking to a real assistant - not too fast, not too slow, not too formal.
Ask the agent to end the conversation and verify it delivers the configured ending message naturally.
Once all items above pass - your agent is ready to go live.

Agents

Go back to Basic Details to make changes to your prompt, voice, or conversation messages based on test results.

Train Your AI

Update your knowledge base if test questions are being answered incorrectly or incompletely.

Prompt Engineering

Learn how to improve your system prompt based on issues you discover during testing.

Platform Analytics

After going live, use call analytics to continue improving your agent based on real conversation data.