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Account Activity provides an audit-style history of actions recorded in the workspace. Availability depends on your plan, role, and permissions. Open Settings & Billing → Account Activity.

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Find an event

Search with Search events, actions, paths…, then narrow results by category, event type, status, and date range, then select Refresh to load the latest activity. Use Filters with count badge and Clear / Reset Filters to start over. Categories include Account, AI Agents, Campaigns, Contacts, Sales Team, Integrations, Billing, Workspace, Dashboard, Notifications, Support, Knowledge Base, and Other. Event types map to readable actions:
  • page visits (PAGE_VIEW);
  • button and interface clicks (UI_CLICK);
  • field modifications (UI_CHANGE);
  • form submissions (UI_SUBMIT);
  • sign-outs (SIGN_OUT);
  • API actions (API_REQUEST); and
  • other workspace actions.
Status filter offers All Statuses plus Success, Failed, and Recorded.

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Read activity details

Table paging supports Rows per page 10 / 15 / 25 / 50. Empty states show No matching activity records or No account activity yet with Try Again on errors.

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Investigate a change

  1. Choose a date range around the reported issue.
  2. Search for the affected page, member, or action.
  3. Compare field changes and submissions near that time.
  4. Confirm the actor, device, and status.
  5. Check the related agent, campaign, or workspace item for its current state.
Activity history provides context but may not include the full contents of a change. Use it together with the current item and relevant call or campaign records.

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Typical investigations

  • Who changed the agent? Filter AI Agents + field modifications around the date callers noticed a behavior shift; compare the actor with the expected owner.
  • Why did the campaign launch early? Filter Campaigns + form submissions for schedule edits and reschedule confirmations.
  • Is this access legitimate? Filter Workspace + sign-outs and page visits for unfamiliar members, new devices, or odd hours, then confirm with the member before revoking.
Access to activity data should be limited to authorized members because it can reveal how people use the workspace.

Manage workspace members

Review access when an activity record is unexpected.